If you could predict the future, you’d be reading palms for a living.
Unfortunately, no one knows for certain how market fluctuation, competition, natural disasters, or employee behaviour might impact your business.
Preparedness is still essential. With increased awareness of online threats—and of the fragility of networks—many business leaders are taking more calculated measures to ensure unexpected events don’t compromise everything they’ve built.
Why you need business continuity and disaster recovery plans
After a flood or a random power outage, your employees might not be able to work for hours, days, or even weeks. At worst, operations could come to a halt and cause serious profit losses.
No one wants the worst-case scenario to happen—but it’s in your best interest to act like it’s possible and plan out detailed recovery steps for every scenario.
What’s on the line if you don’t plan ahead?
1. Your reputation
The ongoing success of your business is impossible without a consistent, well-planned approach to managing customer relationships.
After a disaster, your team may have no way to deliver customer service. When your customers hear radio silence from you, they lose trust in your ability to do service.
2. Employee well-being & performance
One of your first concerns during or after a disaster is employee safety. This is why it’s critical to plan ahead and map out a detailed action plan for scenarios in which employees are endangered physically or mentally.
Even when they aren’t threatened in any way, it’s important to mitigate uncertainty and fear by properly communicating how business will proceed after an incident.
Disaster recovery used to mean daily and weekly backups. These backups involved retrieving tapes from an off-site location, then restoring—which meant device downtime was a necessary symptom.
Modern business continuity plans involve the calculation of a recovery time objective (RTO) and a recovery point objective (RPO). RTO refers to how much time your system needs to recover after a disaster or incident of failure, and RPO is the point in time that recovery can happen.
4. Progress and growth
System outages and unexpected disasters can stop operations in their tracks. Without a response to worst-case-scenario incidents, you might spend more than anticipated trying to improvise the road to recovery.
Instead of scrambling last-minute to pick up the pieces, your business should be stabilizing quickly after a disaster. It shouldn’t take long to get back to normal to continue delivering excellent service propelling new initiatives.
How do I build a plan?
There are many approaches to disaster recovery—and many experts who can help you craft a solid plan—but you’ll only know what’s right for your business after some investigation.
If you’re just getting started with business continuity and disaster recovery (BC/DR), you might want to consider these first steps:
- Determine the scope
- Conduct a risk analysis
- Identify recovery strategies
- Consult a managed IT services team
Learn more about how to build a plan in our next blog on business continuity and disaster recovery.